Privacy policy
Privacy Policy
Last updated: May 23, 2026
At Nucellia, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, share, and protect your information when you visit our website, place an order, contact us, or interact with our services.
By using our website, submitting information, contacting us, or placing an order, you agree to the terms of this Privacy Policy.
Information We Collect
When you visit our website, place an order, contact us, or interact with Nucellia, we may collect the following information:
Your full name
Email address
Phone number
Billing address
Shipping address
Order details
Payment confirmation details
Communication history with our support team
IP address
Browser type
Device information
Pages visited on our website
Referring links or websites
Cookies and similar tracking data
Marketing preferences
Checkout and cart activity
Fraud prevention and verification information
Payment information is processed securely through our payment provider. Nucellia does not store full credit card or payment card details.
How We Use Your Information
We use your information to operate our business, process orders, protect our website, and provide customer support.
This includes using your information to:
Process and fulfill your order
Send order confirmations
Provide shipping updates and tracking information
Respond to customer service inquiries
Verify order and customer details
Prevent fraud, chargebacks, unauthorized transactions, and misuse of our website
Review damaged, incorrect, missing, or disputed orders
Improve our website, products, customer experience, and checkout process
Send marketing emails, offers, updates, or brand communications if you have agreed to receive them
Comply with legal, tax, accounting, payment, and business obligations
Protect the rights, safety, property, and security of Nucellia, our customers, our partners, and our website
Order and Shipping Information
We may use your personal information to process, pack, ship, and deliver your order. This may require sharing necessary order details with shipping carriers, fulfillment partners, payment processors, fraud prevention providers, and other service providers involved in completing your purchase.
Customers are responsible for providing accurate, complete, and current shipping and contact information at checkout.
Nucellia is not responsible for delays, failed deliveries, returned packages, lost packages, or order issues caused by incorrect, incomplete, outdated, or misspelled customer information.
Once an order has been processed, fulfilled, or shipped, we may not be able to cancel the order, edit the address, redirect the package, or stop delivery.
Sharing Your Information
Nucellia does not sell your personal information in exchange for money.
We may share necessary information with trusted third-party service providers who help us operate our business, including:
Payment processors
Shipping carriers
Fulfillment providers
Email and marketing platforms
Website hosting providers
Analytics tools
Fraud prevention tools
Customer support tools
Advertising platforms
Legal, accounting, tax, or compliance providers when required
These providers only receive the information needed to perform their services.
We may also share information when required or permitted by law, legal process, court order, government request, fraud investigation, payment dispute, chargeback claim, security issue, or to protect the rights, property, and safety of Nucellia, our customers, or others.
Fraud Prevention and Chargebacks
To protect Nucellia and our customers, we may use personal information, order information, payment confirmation details, IP addresses, device data, shipping information, communication history, and transaction records to detect, prevent, investigate, and respond to fraud, unauthorized purchases, chargebacks, refund abuse, policy misuse, and suspicious activity.
We may share relevant order and account information with payment processors, banks, fraud prevention providers, shipping carriers, legal advisors, or other necessary parties when reviewing disputes, chargebacks, or suspected misuse.
Marketing Communications
If you sign up for emails, place an order, create an account, or agree to receive marketing, we may send you product updates, offers, promotions, educational content, and brand communications.
You can unsubscribe from marketing emails at any time by using the unsubscribe link in our emails or by contacting us.
Even if you unsubscribe from marketing emails, we may still send you important non-marketing messages, including order confirmations, shipping updates, payment notices, customer service replies, policy updates, or information related to your purchase.
Cookies and Tracking
Our website may use cookies, pixels, tags, and similar technologies to improve your browsing experience, remember preferences, analyze website traffic, support advertising, measure campaign performance, prevent fraud, and understand how customers interact with our website.
Cookies and tracking tools may collect information such as your IP address, device type, browser type, pages viewed, products viewed, cart activity, purchase activity, referring websites, and interactions with ads or emails.
You can adjust cookie settings through your browser. Disabling cookies may affect website functionality, checkout performance, personalization, tracking accuracy, or your shopping experience.
Data Retention
We keep your personal information for as long as necessary to operate our business and fulfill the purposes described in this Privacy Policy.
This may include retaining information to:
Fulfill orders
Provide customer support
Maintain business records
Comply with tax, accounting, legal, and regulatory obligations
Prevent fraud and abuse
Resolve disputes
Review chargebacks or payment issues
Enforce our policies
Protect Nucellia’s legal rights
We may retain certain order, transaction, communication, and customer records even after a deletion request if we are required or permitted to keep them for legal, tax, fraud prevention, dispute resolution, security, or business record purposes.
Security
We take reasonable steps to protect your personal information from unauthorized access, misuse, loss, disclosure, alteration, or destruction.
However, no website, payment system, database, email platform, or online transmission is completely secure. By using our website, you understand and agree that we cannot guarantee absolute security of information transmitted or stored online.
Customers are responsible for keeping their own account information, email access, passwords, devices, and payment details secure.
Your Rights
Depending on your location, you may have the right to request access to, correction of, or deletion of certain personal information we hold about you.
To make a privacy request, contact us at:
We may need to verify your identity before processing your request.
Some information may not be deleted if we are required or permitted to keep it for legal, tax, accounting, fraud prevention, chargeback defense, dispute resolution, security, or business record purposes.
Accuracy of Customer Information
Customers are responsible for providing accurate, complete, and up-to-date information when placing an order, contacting support, or using our website.
Nucellia is not responsible for issues caused by incorrect names, wrong email addresses, incomplete shipping addresses, invalid phone numbers, outdated information, or customer failure to monitor email, tracking, or delivery updates.
Third-Party Links and Services
Our website may include links to third-party websites, apps, payment providers, shipping platforms, social media platforms, or other services.
Nucellia is not responsible for the privacy practices, security, content, accuracy, policies, or actions of third-party websites or services.
We recommend reviewing the privacy policies of any third-party websites or platforms you visit.
Children’s Privacy
Nucellia products and website services are not intended for children.
We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can review and take appropriate action.
International Users
If you access our website from outside the country where our business, service providers, payment processors, or fulfillment partners operate, your information may be transferred, processed, or stored in another country.
By using our website or placing an order, you agree that your information may be processed in locations where privacy laws may differ from those in your country.
Policy Updates
Nucellia may update this Privacy Policy from time to time.
Any updates will be posted on this page with a new “Last updated” date. Your continued use of our website after changes are posted means you accept the updated Privacy Policy.
Customers are responsible for reviewing this Privacy Policy periodically to stay informed about how we collect, use, and protect information.
Contact Us
If you have any questions about this Privacy Policy or how your information is handled, contact us at:
Please include your name, order number if relevant, and a clear description of your request so we can review it properly.