Terms of service
Terms of Service
Last updated: May 23, 2026
Welcome to Nucellia. By accessing our website, browsing our store, placing an order, or purchasing our products, you agree to the following Terms of Service.
Please read these terms carefully before using our website or purchasing from us. If you do not agree with these terms, you should not use our website or place an order.
1. Acceptance of Terms
By using our website or placing an order, you confirm that you are at least 18 years old, or the age of majority in your location, and that you agree to these Terms of Service, our Privacy Policy, and our Return and Refund Policy.
By completing a purchase, you confirm that all information you provide is accurate, complete, current, and belongs to you.
Nucellia reserves the right to refuse service, cancel orders, limit quantities, block access, or deny future purchases if we believe a customer has violated our policies, provided false information, abused promotions, misused our website, or engaged in suspicious activity.
2. Product Information
Nucellia sells personal-use wellness products, including NAD+ patches.
We do our best to display product information, images, descriptions, pricing, ingredients, usage directions, packaging, and availability accurately. However, we do not guarantee that all product details, images, colors, packaging, labels, descriptions, or website content will always be completely accurate, current, or error-free.
Product packaging, label design, ingredients, product details, availability, pricing, and promotional offers may change at any time without prior notice.
Nucellia reserves the right to correct errors, update product information, change offers, remove products, or refuse orders affected by incorrect information.
3. Pricing and Availability
All prices are listed on the website and may change at any time without notice.
Nucellia reserves the right to correct pricing errors, product errors, discount errors, bundle errors, inventory errors, or availability errors at any time.
If an order is affected by an error, Nucellia may cancel, adjust, refund, or refuse the order at our discretion.
Placing an order does not guarantee acceptance of that order. All orders are subject to review, approval, product availability, payment confirmation, fraud screening, and policy compliance.
4. Orders and Payment
By placing an order, you confirm that you are authorized to use the payment method provided.
Orders may be refused, cancelled, held, reviewed, or delayed at Nucellia’s discretion, including but not limited to cases involving:
Suspected fraud
Payment issues
Incorrect customer information
Pricing errors
Product errors
Inventory issues
Abuse of promotions or discounts
Violation of our policies
Unusual or suspicious order activity
Chargeback history
Multiple failed payment attempts
High-risk order signals
Payment must be completed before an order is processed or shipped.
Nucellia reserves the right to request additional verification before fulfilling an order. If verification is not completed, the order may be cancelled.
5. Shipping and Delivery
Shipping times depend on your location, shipping method, courier processing, fulfillment volume, customs, holidays, weather, and other factors outside our control.
Delivery times shown on our website are estimates only and are not guaranteed.
Customers are responsible for providing accurate, complete, and current shipping information at checkout.
Nucellia is not responsible for delays, failed deliveries, returned packages, lost packages, or order issues caused by incorrect, incomplete, outdated, or misspelled customer information.
Once an order has been handed to the shipping carrier, Nucellia is not responsible for courier delays, missed delivery attempts, customs delays, local delivery restrictions, weather delays, or any issue outside our control.
If a package is marked as delivered by the courier, it is considered delivered. Nucellia is not responsible for packages that are lost, stolen, misplaced, or missing after being marked delivered.
6. Order Changes and Cancellations
Orders can only be changed or cancelled before they are processed, fulfilled, or shipped.
Once an order has been processed, fulfilled, or shipped, Nucellia cannot guarantee cancellation, address changes, product changes, quantity changes, bundle changes, or order modifications.
Customers are responsible for reviewing all order details before completing checkout.
Nucellia reserves the right to approve or deny cancellation requests at our discretion.
7. Returns and Refunds
Returns and refunds are handled according to our Return and Refund Policy, which is part of these Terms of Service.
Because Nucellia sells personal-use wellness patches, returns are only accepted if the product is unopened, unused, sealed, in its original packaging, in the same condition it was received, and approved by our support team before being sent back.
Opened, used, unsealed, worn, damaged, tampered-with, or returned products without prior approval are not eligible for return, refund, or exchange.
Original shipping fees are non-refundable.
Customers are responsible for return shipping costs. If Nucellia provides a return shipping label, the cost of that label may be deducted from the refund amount.
Nucellia reserves the right to approve, deny, partially approve, or reject any return or refund request to the fullest extent permitted by law.
8. Wellness Product Disclaimer
Nucellia products are wellness products. They are not medicines, drugs, or medical treatments.
Nucellia products are not intended to diagnose, treat, cure, or prevent any disease.
Any product information on our website is for general educational and informational purposes only and should not be taken as medical advice.
Before using any wellness product, consult a healthcare professional, especially if you are pregnant, nursing, under 18, have a medical condition, take medication, have sensitive skin, have allergies, or have concerns about product use.
Individual results may vary based on age, lifestyle, sleep, hydration, nutrition, skin type, consistency, and other personal factors.
9. Product Use
By purchasing Nucellia products, you agree to use them only as directed on the product label and website instructions.
Do not use more than directed unless advised by a healthcare professional.
Keep products out of reach of children.
Store products in a cool, dry place and keep the pouch sealed when not in use.
Nucellia is not responsible for misuse, overuse, improper storage, allergic reactions, personal sensitivity, skin irritation, incorrect application, failure to follow instructions, or use against product warnings.
10. Allergies, Skin Sensitivity, and Personal Responsibility
Customers are responsible for reviewing all product ingredients, warnings, directions, and labels before use.
If you have allergies, sensitive skin, skin conditions, dietary restrictions, medical conditions, or concerns about ingredients, you should consult a healthcare professional before using the product.
By purchasing and using Nucellia products, you accept responsibility for determining whether the product is suitable for you.
Stop using the product if irritation, discomfort, or an unwanted reaction occurs.
Nucellia is not responsible for personal sensitivity, allergic reactions, improper use, or failure to follow product instructions.
11. Promotions, Discounts, and Bundles
Promotions, discount codes, bundles, limited-time offers, free gifts, and special campaigns may be changed, paused, cancelled, or refused at any time.
Discounts cannot always be combined unless clearly stated.
If a discount code does not work, is expired, is used incorrectly, or was not applied at checkout, Nucellia is not required to apply it after the order has been placed.
Items purchased during sales, promotions, discounts, bundle offers, clearance events, or limited-time offers may be considered final sale and may not be eligible for return, refund, or exchange.
Nucellia reserves the right to cancel orders involving promotion abuse, discount misuse, suspicious activity, or technical errors.
12. Intellectual Property
All content on this website, including text, images, graphics, product names, logos, designs, icons, product descriptions, videos, website layout, branding, and visual assets, belongs to Nucellia or its content providers.
You may not copy, reproduce, modify, distribute, sell, upload, publish, imitate, or use any website content without written permission from Nucellia.
Unauthorized use of our content, branding, product images, or website materials may result in legal action.
13. Website Use
You agree not to use our website for any unlawful, harmful, abusive, fraudulent, misleading, or unauthorized purpose.
You may not attempt to interfere with the website, damage its functionality, access restricted areas, scrape content, misuse promotions, submit false information, create fraudulent orders, attempt unauthorized chargebacks, or engage in activity that harms Nucellia, our customers, or our service providers.
Nucellia reserves the right to block access, cancel orders, refuse service, restrict accounts, or deny future purchases if we believe a customer has violated these terms or misused our website.
14. Third-Party Services
Our website may use third-party services, including payment processors, shipping carriers, fulfillment providers, marketing platforms, analytics tools, fraud prevention tools, customer support tools, and website hosting providers.
Nucellia is not responsible for the actions, delays, errors, policies, service interruptions, payment issues, shipping delays, or technical problems caused by third-party providers.
Your use of third-party services may also be subject to their own terms and policies.
15. Limitation of Liability
To the fullest extent permitted by law, Nucellia is not liable for indirect, incidental, special, consequential, or punitive damages related to your use of our website, products, or services.
This includes but is not limited to delays, lost packages, stolen packages, website errors, product misuse, allergic reactions, personal sensitivity, individual results, lost profits, lost data, failed delivery, customer dissatisfaction, or issues caused by third-party providers.
To the fullest extent permitted by law, Nucellia’s total liability for any claim will not exceed the amount paid for the specific product involved in the claim.
16. No Guarantees
Nucellia does not guarantee specific results from using our products.
Results vary from person to person and depend on factors such as age, lifestyle, sleep, hydration, nutrition, skin type, consistency, and individual response.
Nucellia products are designed to support a wellness routine. They are not a replacement for proper nutrition, sleep, exercise, medical advice, or professional healthcare.
Refunds are not provided based on personal expectations, lack of results, change of mind, individual response, skin feel, comfort preference, or failure to use the product as directed.
17. Customer Responsibility
Customers are responsible for:
Reading product descriptions before purchasing
Reviewing ingredients, warnings, and directions before use
Providing accurate shipping and contact information
Monitoring tracking updates
Collecting packages on time
Using products only as directed
Contacting support within the required time window for order issues
Keeping proof, photos, and packaging if reporting damage or incorrect items
Understanding that results vary from person to person
Failure to follow these responsibilities may affect eligibility for support, replacement, refund, return, or claim review.
18. Policy Abuse
Nucellia reserves the right to refuse returns, refunds, replacements, discounts, store credit, or future orders if we suspect abuse of our policies.
This includes repeated refund requests, false claims, chargeback abuse, damaged product claims without evidence, suspicious order activity, misuse of discount codes, return of opened or used products, or attempts to bypass our policies.
19. Indemnification
By using our website or purchasing our products, you agree to hold Nucellia harmless from claims, damages, losses, liabilities, costs, or expenses arising from:
Your use of our website
Your purchase or use of our products
Your misuse of the product
Your violation of these Terms of Service
Your violation of any law or third-party rights
Incorrect information provided by you
Your failure to follow product directions or warnings
Your chargeback, dispute, or claim activity
Your use of third-party services connected to your order
20. Governing Law
These Terms of Service are governed by the applicable laws of the location where Nucellia operates, to the fullest extent permitted by law.
Any dispute should first be handled through good-faith communication by contacting us directly.
Nucellia reserves the right to choose the appropriate method of handling disputes, claims, chargebacks, or legal matters to the fullest extent permitted by law.
21. Changes to These Terms
Nucellia may update these Terms of Service at any time.
Any changes will be posted on this page with an updated “Last updated” date.
Your continued use of our website after updates are posted means you accept the revised terms.
Customers are responsible for reviewing these Terms of Service periodically.
22. Contact Us
If you have questions about these Terms of Service, contact us at:
Please include your name, order number if relevant, and a clear description of your request.